Troubleshooting the game

The following guide helps you troubleshoot most problems you may get when you install the game

INFO

If you encounter any issues or bugs not shown here, or if any fixes don't work for the issue you're having, please open a support thread in the Discord

Index

• Game crashing on startup (Windows)
• Game crashing on startup (Linux)
• Settings file corrupt or unreadable
• Game not launching or weird behavior during launch
• Lag, flickering, blank screen
• Random stutters in-game
• Fullscreen not working
• Map database error
• 100% GPU use
• Pixelated resolution
• Song player failed to load
• Credits

Game crashing on startup (Windows)

There are several factors for this issue to happen, some being:

• Missing VCRedist on your system,
• Medal running
• Lack of permissions

Possible Fixes:

• Install VCRedist on your system:
  • 32-bit
  • 64-bit
• Closing Medal*
• Running the game as Administrator
• Update your system
• Update your GPU drivers

INFO

* Medal is a known Clipping software and it is known that it crashes Rhythia. If you want other clipping alternatives, you can use Shadowplay (Nvidia) or Radeon ReLive

Game crashing on startup (Linux)

The game can fail to start on Linux due to several factors.

Possible fixes

• Check your game files, such as libdiscord_game_sdk.so being named as mentioned
• Make the game executable with the command below

$ sudo chmod +x SoundSpacePlus.x86_64

Settings file corrupt or unreadable

This is an in-game error as shown by the image below

Fixes

• Running game as administrator
• Deleting settings file in:
  • %appdata%\SoundSpacePlus on Windows
  • ~/.local/share/SoundSpacePlus on Linux

WARNING

This can also fix the following errors:

• File Permissions error
• Map Database error

Game not launching or weird behavior during launch

This is an unusual one but everyone's at risk of experiencing this.

Fix

• Turn off your anti-virus
  • Alternatively, you can add an exception to the game folder in your Anti-virus if you want to keep it on.

Lag, flickering, blank screen

This is caused by screensharing software such as Discord, OBS, Shadowplay, etc.

Fix

• Turn off the following screensharing tools:
  • Discord
  • OBS
  • Shadowplay
  • Windows Game Bar
  • Radeon ReLive

Random stutters in-game

Mostly on Windows due to their "optimizations"

Fix

• Go to the game location of your Rhythia installation
• Right click on SoundSpacePlus.exe > Properties
• Navigate to Compatibility > Tick "Disable fullscreen optimizations"

Alternatively in Windows 11 you can also do the following:

• Go to Settings > System > Display > Graphics > Change default graphics settings > Set "Optimizations for windowed games" to ON

Fullscreen not working

Happens mostly with Windows 11 users

Fixes

• Update graphics drivers
• Update Windows 11 to the latest version

Map database error

In-game maps not loading.

Fixes:

• Add a firewall exception to Rhythia
• Change DNS servers
• Resync date and time with server

TIP

Refer to Settings file corrupt or unreadable's warning box for further fixes on this issue

100% GPU use

GPU being used to it's max when viewed in Task Manager

Fix

• Setting a reasonable Framerate limit, for example, on a 144hz monitor set max framerate to 144 FPS.

Pixelated resolution

Happens when turning fullscreen on for the first time.

Fix:

• Enable Fullscreen and Auto Maximize
• Restart game

Song player failed to load

Happens when a dev makes a mistake when building the game most the time as shown below

Fixes

• If you're running a modified build of the game, change the cursorDance folder to cursordance
• If you're running a production build (official build) wait for further updates and inform the devs of this error!

Credits

• @vintagemotors_always on Discord for making a more in-depth troubleshooting guide in the support channel